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Event FAQs

Do you have a question about the Bank of America Chicago 13.1? Please view the frequently asked questions below to find the answers to your questions.

The following FAQs will continue to be updated as information becomes available.*

*Updates as of Tuesday, July 5, 2022.

If you can’t find the answer to your question, please contact the event via email at office@chicago13point1.com.

  • EVENT FAQS

    When is the Bank of America Chicago 13.1?
    The Bank of America Chicago 13.1 is scheduled for Sunday, June 4, 2023.

    What are the age requirements for the event?
    Participants must be 14 years of age or older by Sunday, June 5 to participate in the Bank of America Chicago 13.1.

    Are participants required to pick up their race materials in person?
    Yes. Runner packets and bags must be picked up on Friday and Saturday during regularly scheduled hours.

    Runners must present their Packet Pick-up Ticket email along with a photo ID to receive their participant packet.

    You must pick up your participant packet and gear check bag in person during regularly scheduled hours. Individuals will not be allowed to pick up these items on behalf of others.

    Runners who pre-purchase race day Packet Pick-up during the registration process can pick up their race materials before the race.

    I am injured and/or cannot run the event (family commitment, work obligation, etc.). Can I get a refund, donate my entry or transfer my entry to someone else?
    No. Per our event rules: The sale and/or transfer of race entries/bibs is strictly prohibited and will result in the disqualification and/or banning of any individuals involved from future events.

    Registered participants who purchased refundable registration and are unable to participate in the race (for one of the wide range of perils covered) will receive a 100% refund of their entry fee and ancillary purchases within 10 business days of the claim submission.*

    *If a participant purchases refundable registration and is unable to participate, they must submit a claim in order to be eligible for a refund. The claims form will remain open for 60 days after the event. Claims are generally processed within 10 business days of the submission. The claims process will be administered by the Protect Group, the refundable registration provider.

    Can I run for charity?
    Participants are encouraged to make a donation at the point of registration and explore the opportunity to run and fundraise on behalf of one of the event’s charity partners.

  • CANCELLATION (BY YOU OR BY US) FAQ

    What are my options if race organizers cancel the event?
    If it is determined, for reasons outside of the event’s control, that the 2022 Bank of America Chicago 13.1 cannot take place, registered participants will have the option to receive a partial refund for their 2022 entry or the opportunity to defer their place to the 2023 event and receive a discount on their 2023 entry fee.

    Learn more about the options available to registered participants in the event of a race cancellation. 

    Why does the event not allow participants to defer their place and entry fee?
    Our current policy in the event of a cancellation considers a participant’s financial commitment to the event, as well as the cost and the resources required to stage the event. Every dollar that is collected through registration is invested back into the event to help cover these expenses and to enhance the overall experience for our participants. Planning and financial commitment for each year’s event begins well in advance of the registration window for the next event.

    Learn more about the options available to registered participants in the event of a race cancellation. 

    I am injured and/or cannot run the event (family commitment, work obligation, etc.). Can I get a refund, donate my entry or transfer my entry to someone else?
    No. Per our event rules: Sale and/or transfer of race entries/bib numbers is strictly prohibited and will result in the disqualification and/or banning of any individuals involved from future events. All entry fees are non-refundable.

    Registered participants, who purchased refundable registration, and are unable to participate in the race (for one of the wide range of perils covered) will receive a 100% refund of their entry fee and ancillary purchases within 10 business days of the claim submission.*

    * If a participant purchases refundable registration and is unable to participate, they must submit a claim in order to be eligible for a refund. The claims form will remain open for 60 days after the event. Claims are generally processed within 10 business days of the submission. The claims process will be administered by the Protect Group.

    Are there any exceptions at all? If I provide medical documentation for my surgery, injury, pregnancy, etc., can I receive a refund?
    There are no exceptions to the event rules.

    Registered participants, who purchased refundable registration, and are unable to participate in the race (for one of the wide range of perils covered) will receive a 100% refund of their entry fee and ancillary purchases within 10 business days of the claim submission.*

    * If a participant purchases refundable registration and is unable to participate, they must submit a claim in order to be eligible for a refund. The claims form will remain open for 60 days after the event. Claims are generally processed within 10 business days of the submission. The claims process will be administered by the Protect Group.

  • REFUNDABLE REGISTRATION FAQS

    What is refundable registration and who is it available to?
    Individuals who are concerned they may not be able to participate in the 2022 event can pay an additional service fee (14% of all items purchased, excluding event processing fees) for a 100% refund of the entry fee and additional products paid by the participant during the registration process. Registered participants who purchased refundable registration and are unable to participate in the race (for one of the wide range of perils covered) must apply to receive a 100% refund of their entry fee and ancillary purchases. An update on the application should be received within 10 business days of the application submission.

    Learn more about the options available to registered participants if they choose not to participate.

    Learn more about refundable registration.

    Who is eligible to purchase refundable registration?
    Refundable registration is available to individuals who paid for their entry and/or additional products during the registration process.

    When can I purchase refundable registration?
    The option to purchase refundable registration is only available during the registration process.

    If event organizers cancel the event, would I receive a refund on my refundable registration purchase?
    No. In the event of a cancellation by the event, the additional service fee associated with refundable registration would not be refunded.

    I purchased refundable registration and I can no longer participate. How do I apply for a refund?
    If you purchased refundable registration and your reason for not participating is included in the terms, you must complete the Refund Application Form as soon as possible to apply for a refund. For more information on refundable booking visit: refundable.me/haku/.

    What does refundable registration cover?
    A wide range of perils are covered by refundable registration. Please note, refundable registration does not cover the following:

    • If the participant does not attend the event because they are concerned about the coronavirus (COVID-19) or are self-isolating without a positive COVID-19 test or other non-COVID-19 communicable diseases leading to quarantines or travel restrictions
    • Actual or perceived: war, hostilities, civil commotion, etc.
    • If event organizers cancel the race
    • Processing fees associated with items (entry fee, ancillary products, etc.) purchased during the registration process

    For more information on the perils covered by refundable registration visit: refundable.me/haku/.

    Why aren’t communicable diseases covered by refundable registration?
    Refundable registration administered by the Protect Group only provides a refund for the listed wide range of perils covered. Communicable diseases are not a covered reason offered by the Protect Group.  See COVID-19 section in the following link to see where Protect Group may consider a refund related to COVID-19: refundable.me/haku/.

    If my refund is approved, will the refundable registration service be included in the refund?
    Individuals who add refundable registration to their registration will pay an additional service fee (14% of all items purchased, excluding event processing fees) for a 100% refund of the entry fee and additional products paid by the participant during the registration process. If a refund application is submitted and approved, the additional service fee (14% of all items purchased, excluding event processing fees) will not be included in the amount refunded.

    My refund from Protect Group was approved and processed, but something changed and now I’m able to participate. Can I undo my refund?
    No. Once your refund has been approved the process cannot be undone. We encourage you to complete the process when you are confident you can no longer participate in the 2022 event.

  • PACKET PICK-UP

    Are participants required to pick up their race materials in person?
    Yes. Runner packets and bags must be picked up during regularly scheduled hours. Runners who sign up and pay for race day packet pick-up can pick up their race materials before the race.

    Runners must present their Packet Pick-up Ticket email along with a photo ID in order to receive their participant packet.

    You must pick up your participant packet and gear check bag in person during regularly scheduled hours. Individuals will not be allowed to pick up these items on behalf of others.

    If I am a vendor interested in activating at the 2023 event, whom should I contact?
    If you are interested in partnership opportunities, please visit the Marketing Opportunities page.

  • RACE DAY

    Where is the start line?
    The Bank of America Chicago 13.1 start line is located east of Central Park Avenue on W. Washington Boulevard in Garfield Park, near the Garfield Park Gold Dome Field House.

    What time does the race start?
    The Bank of America Chicago 13.1 will start at 7 a.m.

    What are start corrals?
    Start corrals are designated start areas designed to facilitate a more efficient and convenient race start for all participants. Start corrals are assigned based on the estimated finish time you entered on your race registration.

    Are start corrals guaranteed?
    No. Assignments are made on a first-come, first-served basis until the corrals reach capacity.

    Where can I check my gear on race day?
    You may store small personal items or articles of clothing during the race at the gear check area. 

    What is the course time limit?
    The Bank of America Chicago 13.1 has a course time limit of 3 hours and 15 minutes (h:mm:ss/3:15:59). After this time, the course will re-open to vehicular traffic. You must maintain a 15-minute per mile pace (approximately) or faster, completing the full race distance (13.1 miles)—start line to finish line—within the event time requirement. Those who finish outside of the time limit will not be recorded as official finishers and may not receive full on-course support from aid stations and traffic safety personnel.

    If the weather changes during the race, will there be alerts along the course?
    Yes. If weather changes during the race participants will be alerted based on the Event Alert System (EAS) levels. The Event Alert System is a color-coded system that communicates the status of course conditions to participants, spectators, volunteers, and event staff leading up to and on race day. On race day, the current EAS level is announced via public address announcements and color-coded signs/flags at the start and finish areas and at aid stations along the course. 

    Can I run with headphones?
    Yes. Music devices with headphones are permitted for use on the course; however, participants must be alert to their surroundings and must pay attention to important announcements made at the event site and along the course.

    Can I run with my GPS watch device?
    Yes. Participants can run with their GPS watch device. However, athletes competing for prize money cannot carry devices that can be used to communicate with any other person. 

    Where is the Bank of America Chicago 13.1 finish line located?
    The Bank of America Chicago 13.1 finish line is located west of Central Park Avenue on W. Washington Boulevard in Garfield Park, near the Garfield Park Gold Dome Field House.

    Is there medical care at the finish line?
    Yes. There are medical personnel to assist participants in the finish area.

    Where is the Race Day Festival?
    The Bank of America Chicago 13.1 Race Day Festival is located on Central Park Avenue, near the Garfield Park Gold Dome Field House.

    Where will I be able to see my results?
    Race results will be available on the Race Results page on race day. To access your results, you will need to search by your name or event bib number.

  • VOLUNTEERS

    How can I sign up as a volunteer for the 2023 Bank of America Chicago 13.1?
    Volunteer registration for the 2023 Bank of America Chicago 13.1 will be available in the months leading up to the event.

    What is the age requirement for volunteers?
    We require that all volunteers be 16 years of age or older on the day they are volunteering. A parent/guardian must agree to the minor volunteer waiver for volunteers under 18 years of age. Children and young adults under the age of 16 are not permitted to accompany registered volunteers who meet the age requirement when they are volunteering.


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